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System Enhancements FAQs

Thank you for your continued patience as we take your customer experience to the next level. Check out some FAQs below to learn more about the exciting changes. Still have questions? Our dedicated Customer Contact Center team is available at 800.578.4270 to answer any questions you may have. Representatives are available Monday – Friday 8:00 am to 6:00 pm, and Saturday from 8:30 am to 1:00 pm.
Why are there system enhancements?
As technology evolves in our everyday lives, we recognize your need for rapid, convenient access to your bank
accounts. As a result, we have enhanced our systems to offer you a wealth of new features and options designed to
make your banking experience easier and more convenient.
When did the system enhancement occur?
The system enhancement took place over the weekend of March 7, 2020 through Monday, March 9, 2020.
Has my account number changed?
Deposit account numbers will not change. Some Line of Credit account numbers may have changed; there will now
be a “4” added to the beginning of some Line of Credit account numbers. This only applies if your Line of Credit
account number was the same as your Checking account number.
Online Banking ID and Password change?
Your Online Banking ID remains the same. For your security, the first time you log in to Online Banking after the
system enhancement, you will be required to update your contact information, accept the Online Banking Terms and
Conditions, and reset your password. If you pre-registered, you will use the password you created at pre-registration.
If you did not pre-register: Your personal password will be the last 4 digits of your SSN combined with your zip
code. (Business password will be the last 4 digits of your TIN combined with your business zip code.)
Can I expect to receive the same quality service I am accustomed to from UniBank?
UniBank is proud of the high-quality products and services we provide you, and that will only be enhanced. The system enhancements will allow us to provide you with an even better experience when you bank in our branches, online, or by phone.
Will I need to update the UniBank Mobile App?
The updated Mobile Banking App should automatically update. If updates don’t occur automatically, you can
update the App by visiting the App Store on your device and manually updating the UniBank App.
Why does UniBank need to scan my ID? I already know my personal banker.
ID scanning will enhance the security of your transactions and help expedite transactions when you visit any of our
conveniently located branches. Once scanned, your ID will remain valid in our system until it expires.
Will there be any changes to my monthly statement?
Your new statement will feature a new and easy to read look and feel. Checking and Money Market statements will
now process on the last business day of the month. You will continue to receive loan statements as usual.