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System Enhancements FAQs

 
Thank you for your continued patience as we take your customer experience to the next level. Check out some FAQs below to learn more about the exciting changes to come. Still have questions? Our dedicated Customer Contact Center team is available at 800.578.4270 to answer any questions you may have. Representatives are available Monday – Friday 8:00 am to 6:00 pm, and Saturday from 8:30 am to 1:00 pm.
Why are there system enhancements?
At UniBank, we are committed to providing quality products and exceptional service. In an effort to improve and expand the products and services that we offer you, the Bank has decided to enhance our banking systems this spring. These changes will enable us to enhance our capabilities and offerings and ultimately the service that we provide to you, our customers. We strive to offer you outstanding technology coupled with a high level of personal service, and believe that these enhancements will help enable us to do that.
What is changing?
We are enhancing our banking systems to improve your banking experience. We are always looking for new ways to bring your experience with UniBank to the next level!
Is my account number and details going to change?
Checking and Savings account numbers will not change. Other product account numbers may be affected. 
Will I need to get a new debit card? 
No! Your existing debit card will continue to work after this transition. This is another way we are trying to make this transition as seamless as possible.