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System Enhancements

 

UniBank is excited to announce system enhancements on March 9, 2020!

We know you have many banking options, so we thank you for choosing UniBank. We continually strive to improve your banking experience, whether you bank in person, online, over the phone, or with a mobile device. During the weekend of March 7, 2020, we will be enhancing our systems* to offer you more accessibility, greater convenience, and faster service.

Our system enhancements will feature:

  • A consistent, streamlined experience across online, mobile,
    and tablet banking platforms
  • Easy-to-read monthly statements with helpful summaries
  • Additional online and mobile self-service capabilities
The following content provides important information and dates to make this enhancement seamless. Please take a moment to familiarize yourself with the information that applies to your accounts. 
 
Can't make it to a branch? Give our dedicated Customer Contact Center a call at 800.578.4270! They are available Monday - Friday 8:00 am to 6:00 pm and Saturday 8:30 am to 1:00 pm.
 
We are excited to take your customer experience to the next level. We greatly appreciate your business and look forward to continuing to provide you with the best possible banking experience.
 
* UniPay Customers: Our UniPay payment system and availability of services will not be affected by these enhancements.
 
Your Calendar at a Glance
March 2, 2020 –
March 9, 2020
Debit Card Instant Issuance will be unavailable.
Between now and
March 6th, 2020
Your Contact Information – If you are an Online Banking user, be sure your contact information is up to date. It will be used to
authenticate your login after the system enhancement.

Pre-Registration for Online Banking – Before Wednesday, March 4, 2020
you will receive an email to pre-register for Online Banking. The purpose of pre-registration is to make accessing your Online Banking account easy on the day we change over to the enhanced system.
March 6, 2020
Branch Offices — Closing at 5:00 p.m.
 
(Whitinsville Plaza will close at
2:00 p.m. as usual.)
March 7, 2020 Branch Offices – Closed Saturday, March 7, 2020.
March 6, 2020 —
March 9, 2020
Online Banking will be unavailable from Friday, March 6, 2020 at 4:00 p.m. through potentially all day Monday, March 9, 2020.

Bill Pay will be unavailable from Friday, March 6, 2020 at 4:00 p.m. through potentially all day Monday, March 9, 2020.

The Mobile Banking App will be unavailable from Friday, March 6, 2020 at 4:00 p.m. through potentially all day Monday, March 9, 2020.
March 7, 2020 —
March 9, 2020
ATM and Debit Cards – ATMs will remain in service, but may experience intermittent outages. You can continue to make withdrawals at ATMs and purchases with your debit card.
March 9, 2020 Your Online Banking ID is not changing.

Online Banking Password – If you pre-registered by March 4, 2020 you will be able to log in with the new security profile you created. If you did not pre-register, you will be required to reset your password and enter a temporary password the first time you log in to Online Banking. The  temporary password will be the last 4 digits of your social and your zip code.

Mobile Banking App – Depending on your mobile phone settings, you may need to go to the Apple App Store or Google Play Store and update the UniBank App.

Telephone Banking – Your PIN will be reset and menus will change.

Statements and eStatements – You will receive enhanced statements at month-end.

Transactions – Debits and credits will post to your account in the order in which they are presented to the Bank.
 
We are excited to take your customer experience to the next level. We greatly appreciate your business and look forward to continuing to provide you with the best possible banking experience.