Frequently Asked Questions: E-Statements


What are eStatements?
What are the system requirements for receiving UniBank eStatements?
How much do eStatements cost?
Do I have to be an Online Banking customer to receive UniBank eStatements?
How do I enroll in eStatements?
Will I continue to receive paper statements once my UniBank eStatement service is set up?
How do I stop paper statements after enrolling in eStatements?
Once I enroll in eStatements, when will I get my first eStatement delivery?
How do I view my UniBank eStatement?
Can I save the PDF attachment of my eStatement on my computer or a disk?
How long are my eStatements kept in History?

When I enroll in eStatements, will past statements that I received before my enrollment be available electronically?
Can I download my eStatement information into my Personal Finance Management (PFM) software such as Quicken® or Microsoft Money®?
If I have more than one account for electronic delivery do I get all eStatements at the same time?
Can I combine my checking and my savings accounts into one monthly statement?
What if I can’t access my eStatement?
What if I stop receiving my eStatements email?
What if my email address changes?


What are eStatements?
eStatements are electronic statements that include all the same information your paper statement does, including your check images and any notices or important information from UniBank. You will receive an email from us as soon as your eStatements are available. Then, you can view, save or print your eStatement at your convenience.


What are the system requirements for receiving UniBank eStatements?
You must be a UniBank Online Banking customer. We support the current and prior major releases of Internet Explorer, Chrome and Firefox. Each time a new version is released, support will cease on the third-oldest major version. More information about supported browsers.


How much do eStatements cost?
UniBank eStatements are free!


Do I have to be a UniBank Online Banking customer to receive UniBank eStatements?
Yes, you must be an Online Banking customer in order to receive UniBank eStatements. To enroll in Online Banking click here.


How do I enroll in eStatements?
Login to Online Banking. Select the "eStatements" tab, then the "Sign Up/Changes" menu. Then, simply check the box next to each account you would like to enroll in eStatements.


Will I continue to receive paper statements once my UniBank eStatement service is set up?
No, you will no longer receive paper statements in the mail once you enroll in eStatements.


Once I enroll in eStatements, when will I get my first eStatement delivery?
Enrollments for eStatement delivery become effective with your next statement cycle. Each month you will receive an email notification that your statement is available (this is typically a few days sooner than you would have received your mailed paper statement).


How do I view my UniBank eStatement?
Each month you will receive an email notification that your statement is available (this is typically a few days sooner than you would have received your mailed paper statement). Login to Online Banking, and select “eStatements.” Your newly available statements will be listed on the "eStatements/Notices" screen. Select the "View" hyperlink located to the right of your eStatement listing. To select another eStatement enrolled account to view, simply select that account from the drop-down menu.


Can I save the PDF attachment of my eStatement on my computer or a disk?
Yes, you can save your monthly eStatements so you can easily retrieve them in the future without going online. To save a copy of your eStatement, when you are viewing your eStatement, select "File" then "Save As" within the PDF document. Be sure to specify where you want the document saved on your computer or disk, keeping the .pdf extension and select a name that will help you remember which statement the file contains (example: ChkStatement_2014-Jan.pdf).


How long are my eStatements kept in History?
eStatements will remain available for 18 months from the date of the last Statement.


When I enroll in eStatements, will past statements that I received before my enrollment be available electronically?
No, upon initial enrollment, you will not have past statements available electronically. You will begin receiving your statement electronically on your next statement cycle. eStatements will remain available for 18 months thereafter.


Can I download my eStatement information into my Personal Finance Management (PFM) software such as Quicken® or Microsoft Money®?
Since your eStatement is sent to you in a PDF format, you will not be able to download the information into your PFM software. However, you can download your statement information into a PFM via UniBanking Online, by selecting the History button and then Export History on the sub menu.
 


If I have more than one account for electronic delivery do I get all eStatements at the same time?
No, you will receive a separate email notification for each eStatement as they become available.


Can I combine my checking and my savings accounts into one monthly statement?
Some UniBank accounts are eligible to combine for statement purposes. Please call or visit your local branch office for more information on combining your accounts.
 


What if I can’t access my eStatement?
If you have problems accessing your UniBank eStatement please contact our Customer Contact Center at 800-578-4270 or email us at call.center@unibank.com
 


What if I stop receiving my eStatements email?
If you do not receive your eStatement when it is normally sent, please check to be sure your email mailbox is not full and that your email address has not changed. You should also make sure that the email address UniBank uses to send your email (estatements@unibank.com) is not blocked on your email as SPAM, and then notify our Customer Contact Center at 800-578-4270 or email call.center@unibank.com


What if my email address changes?
If your email address changes you are required to notify UniBank of your new email address in order to continue receiving eStatement availability notifications. You may notify us of your new email address by logging into Online Banking and select Other Services. Enter your new email address, submit the request and UniBank will update your records.

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