Google Pay FAQs

How do I add my debit card to Google Pay?
Is Google Pay compatible with my device?
Why am I being asked by UniBank to verify my card?
What is a virtual card?
What is a Virtual Account Number?
Will merchants receive my physical card number?
How do I pay with my phone?
Will all merchants accept Google Pay?
Does Google Pay show my UniBank debit card transactions?
What if my phone is lost or stolen?


How do I add my debit card to Google Pay?
To add your UniBank Visa Debit Card to Google Pay, open the Google Pay app, then tap the plus sign in the lower right corner. From there, take a picture of the card or enter your card information manually and follow the prompts.  On the last page, note that you will need to call UniBank to complete the authorization process.


Is Google Pay compatible with my device?
Google Pay requires an Android phone with Kit Kat 4.4 OS (2013) or higher with an NFC chip.  Google Pay can run on any Android phone meeting these requirements


Why am I being asked by UniBank to verify my card?
This is a required security step to ensure you are the actual cardholder. Simply click the Call button to contact UniBank so we can verify your identity. Then look for a secure email message letting you know that your card is ready for Google Pay.


What is a virtual card?
Virtual cards are the digital form of your physical debit card. When you add your card to Google Pay, it is stored as a virtual card. It will have a unique virtual card number that is only associated with Google Pay.


What is a Virtual Account Number?
Google refers to the digital form of your debit card as the Virtual Account Number.  Review the question “What is a virtual card?” for more info.


Will merchants receive my physical card number?
Merchants won’t have access to your card number; they’ll receive the unique virtual card number associated with your debit card.


How do I pay with my phone?
Paying with Google Pay at participating merchants is simple. You may need to open the app or wake your phone up. Then simply hold your phone near the reader.  A vibration and beep will let you know that your payment was successfully completed.


Will all merchants accept Google Pay?
No. Not all merchants have adopted this technology. Please continue to carry your physical cards to use where Google Pay is not accepted. Most merchants will display the contactless payment symbol to let you know they accept Google Pay.


Does Google Pay show my UniBank debit card transactions?
Google Pay displays the last 10 purchases you made with Google Pay on your phone, with the merchant, date, time and amount. For a complete view of all your UniBank debit transactions, sign in to Online Banking or use our Mobile Banking App and select the appropriate account.


What if my phone is lost or stolen?
Since you’ve registered with Google, you can use their Android Device Manager app to locate your phone, lock it or even erase it.  If you know the phone is not retrievable, contact UniBank to cancel your debit card which will delete your virtual card from Google Pay. You should also review your Online & Mobile Banking transactions. If you notice any suspicious activity, please contact UniBank immediately.